Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Little Explorer Manufacturing Co., we are committed to providing reliable shipping and a smooth shopping experience for every customer.

1. Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During major holidays, promotions, or periods of high order volume, processing may take slightly longer.

2. Shipping Time

For orders shipped within the United States:

Estimated delivery time: 6–18 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, customs procedures, and other circumstances beyond our control.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout based on the delivery address, product size, weight, and shipping method.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number when available.

Please allow 2–5 business days for tracking information to appear in the carrier's system.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you enter an incorrect address, please contact us as soon as possible. We will do our best to update the shipping information before the order is shipped.

Once an order has been shipped, we may not be able to change the delivery address.

6. Delayed or Lost Packages

Although we work with reliable shipping carriers, unexpected delays may occasionally occur.

If your package appears to be delayed, please check the tracking information first. If you believe your package has been lost, please contact our customer service team so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please take photos or videos of the package and product before using the item and contact us as soon as possible.

This documentation may be required to help us investigate the issue and provide an appropriate solution.

8. International Shipping

International shipping may be available for selected products and destinations.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

9. Delivery Issues

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruptions, customs delays, incorrect addresses, natural disasters, or other unforeseen events.